FAQs

Orders

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We fully guarantee that every item we sell is 100 percent original because we are an authorized online distributor for all of the designers we highlight. 

Top Queries

The designer's adopted international sizing system is used to sell all items. Simply click the "size conversion chart" link, which is located on every product page, to change this to your usual size.

Although we have done our best to accurately portray the colors of the products that show on the Site, we cannot guarantee that the color you see on your monitor or screen will be exactly as it appears because computer monitors and screens on electronic devices differ.

General Queries

Unless "SOLD OUT" is indicated, all goods are in stock. Please be aware that until you have finished placing your order, an item may still be purchased by another consumer even though it is in your shopping bag.

Orders cannot be combined, and goods cannot be added to an existing order. You must cancel your order(s) and place a new order including every item you need if you want all of your items to be delivered at once.